Welcome to the survey! Please tell us about yourself or business.

You are a/an ...^*

Small and Medium Business Owner
Tech Solution Provider
Individual

Have you signed up as a member of The FinLab Online?^*

Please tell us if you are currently a corporate customer with UOB?^*

How did you hear about The FinLab Online? Please select all that apply.^*

Introduced by my friend/colleague/family members
Through social media (i.e., Facebook, LinkedIn)
Through google search
Through The FinLab’s partners (e.g., Mums@Work, etc)
Through The FinLab’s programmes (e.g., Sustainability Innovation Programme, Digital Reboot, Digital Mumpreneurs Programme etc)
Through tech solutions providers of The FinLab
Referred by UOB branch staff
Other

What is/are the key reason(s) for visiting The FinLab Online website? Please select all that apply.^*

To connect with tech solution provider(s) that is/are suitable for my digital/business needs
To sign up for upcoming event(s) that is/are relevant to my business
To find out more about business/digital transformation programmes (e.g., Sustainability, Digitalisation)
To learn and understand the different area(s) of business transformation (e.g., marketing, change management)
To book a mentorship session with mentors/industry leaders
To view learning materials (e.g., videos, articles and infographics)
I have yet to visit The FinLab Online website
Other

How often do you visit The FinLab Online website?^*

What are the offerings and/or solutions you have explored on The FinLab Online? Please select all that apply.^*

From the solutions/offerings that you’ve explored, how useful are the contents to your business? Please rate on a scale of 0 to 5 where 0 means Not at all Useful and 5 means Extremely Useful^*

Please share the reason(s) for your rating.^*

How satisfied are you with the current suite of solutions and offerings available on The Finlab Online? Please rate on a scale of 1 to 10 where 1 means Extremely Dis-satisfied and 10 means Extremely Satisfied^*

How can The FinLab Online better meet your business needs? Please select all that apply.

More thematic programmes to cater to specific industries or area of transformation
More events (e.g., sharing by tech providers or the bank)
More masterclasses (i.e., series by industry experts on marketing, analytics, robotic process automation, etc)
More business tools (i.e., Digital Needs Assessment) to analyse my business’ digital/transformation needs
Industry-specific mentor support
Expand the tech solution providers listing (i.e., solutions for all industries and different business size)
More regular communications on events and market trends
I have yet to visit The FinLab Online website
Other

We are looking to revamp our website. Please select 3 words that best describe your hopes for the current upcoming look and feel of The Finlab Online website.^*

Please select the top 3 Most Favourite solutions and offerings you prefer to see on The Finlab Online? Please select up to 3 answers.^*

Please select the top 3 Least Favourite solutions and offerings you prefer to see on The Finlab Online? Please select up to 3 answers.^*

How can we improve your user experience on The FinLab Online? Please select all that apply.^*

Keep the user interface simple and clean for easier navigation
Have the key offerings/solutions displayed up front for direct access
Reduce the use of jargons on the platform
Have more industry focus contents
More support and guidance from mentors/industry leaders
I have yet to visit The FinLab Online website
Other

Which of the following is/are your preferred mode(s) of communication if we wish to notify you of a new programme, event or service offering? Please select all that apply.^*

What would make you consider visiting The Finlab Online website more frequently? Please select the up to 3 factors.^*

In your business transformation journey, which of the following area(s) would you prioritise based on your business needs? Please select all that apply.^*

Sustainability (e.g., Ampotech, SP Digital, Resync etc.)
Marketing and E-commerce (e.g., Skale, Shopify, Shopmatic etc.)
Banking Solutions (e.g., Business Accounts, Cards etc.)
Payment Solutions (e.g., NETS, Fave etc.)
Process Automation (e.g., Google Workspace)
Human Resource (e.g., HReasily, Talenox etc.)
Accounting (e.g., Xero, Financio etc.)
Other

Please share how The Finlab Online can better support you in your business transformation journey based on the priorities you have selected.^*

How likely are you to recommend The FinLab Online to your business partners, friends or relatives? Please rate on a scale of 1 to 10 where 1 is Very Unlikely and 10 is Very Likely^*

Please let us know the reason for your rating?^*

Following this survey, we may conduct in-depth studies to further understand the needs and user experience of SMEs and Tech Solution Providers on the website. Would you be interested to be kept in the loop?^*

Yes, keep me in the loop
Maybe next time

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